Light Luxury Ceramic Coffee Mug

• For contact lenses- please contact us if you deed other degrees
• For special occasion dresses/wedding dress, please contact us by email or inbox if you need custom sizes.

Ladydressall store can ship parcel worldwide. please feel free to place your order on our store.

As for the delivery time and shipping fee, please check the following information

 Delivery Time

 Shipping Fee

Please keep track of your shipping status after receiving shipment notice, check the order status by this link: https://www.17track.net

Please contact your local post office timely if you didn't get your parcel when the tracking shows delivered.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

 For Custom Made Items:

Custom made items do not accept return or exchange if there are no damages or other issues caused by the seller.

All the Wedding Dresses, Special Occassion Dresses are custom made items,  and other items which emphasize that it is a custom made one in the description.

For Not Custom Made Items:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. and we will make the refund after getting the parcel within 3 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ladydressall@gmail.com. If your return is accepted, we will send you the returned shipping address. Items sent back to us without first requesting a return will not be accepted.

Retuned items with Damages and issues
1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. we will be responsible for the international shipping cost.

Returned items without damages and issues
1. we are sorry that you are not satisfied with the item. Please contact our customer service for a return within 7 days you receive the item
2. You will be responsible for the shipping cost

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.